Read Me! Terms & Conditions

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Terms & Conditions

At the Arbor, we take great pride in providing our guests with a clean, safe and enjoyable environment. We do ask that you help us maintain our beautiful property by respecting our terms and conditions.


Rates & Reservations

Rates are subject to change until confirmed via e-mail. Your e-mail confirmation will include local area information, the nightly rate, tax details, and any requested packages or extras.

We accept payment by Visa, MasterCard, Discover, traveler’s checks or cash. All reservations MUST be held with a major credit card until other payment has been arranged.  If the guest does not have a credit card, we can make arrangements to accept another person's credit card with proper advance authorization.   

Reservations with a value of $500 or less, and all reservations made within 30 days of your stay, must be paid in full at the time of booking.  For reservations over $500, the balance will be payable 30 days prior to check-in.  Fees will apply in case of cancellation (see "Cancellations" below). There will be no refunds for early departure or inclement weather.

A $200 refundable damage deposit will be collected at check-in and may be paid in cash or by credit card.  The deposit may be waived for returning guests or at our discretion.


Check-In / Check-Out

Our standard check-in time is between 4:00 and 9:00 p.m. When you arrive at the property, please proceed to the top of the driveway and park. We will meet you and escort to your cabin for a brief orientation to our property features and amenities. Once you are checked in, you will not be disturbed unless you request assistance.  If you will be arriving later than 9:00, please let us know in advance so we can arrange for self check-in.

**In order to provide the best service to all of our guests, we generally do not offer early check-in; in the case where it is possible, it must be requested in advance of your arrival and a minimum $25 fee will apply.  Please inquire.

Check-out is at 11 a.m., unless otherwise agreed.  We ask that you turn off the air/heat/ceiling fan/fireplace, all lights and the icemaker; wash all dishes and kitchenware used during your stay; place used linens in the bathtub, and leave the key on the hook. Please leave the front door UNLOCKED, and give us a courtesy call to let us know you are departing.  Late departures may be subject to an additional fee.


Cabin Amenities

All cabins are completely furnished including linens. Each kitchen is equipped with a full size refrigerator, stove/oven, microwave, coffee pot, and toaster.  All kitchens are equipped with dining utensils for the maximum occupancy and garbage bags are provided for the proper disposal of garbage along with a recycling container under each sink. Cabins are supplied with bath towels, toilet tissue, hand & bath soaps, hair dryer, iron & ironing board, dish detergent and bath robes for your convenience. Each cabin has smoke detectors and carbon monoxide detectors. Please notify us immediately if you find that any of the appliances are not working properly. Guests need only bring their personal items.


Hemlock "Moon Pie" Cottage Amenities

The Hemlock Cottage is completely furnished including linens. The Hemlock Cottage, our only kitchenette,  is equipped with a mini refrigerator, microwave, coffee pot, and toaster. It is equipped with dining utensils for the maximum occupancy, and garbage bags are provided for the proper disposal of garbage along with a recycling container under the sink. The Hemlock "MoonPie" Cottage is supplied with bath towels, toilet tissue, hand & bath soaps, hair dryer, iron & ironing board, and bath robes for your convenience. Please notify us immediately if you find that any of the appliances are not working properly. Guests need only bring their personal items.


Pet Policy

Both The Hemlock “Moon Pie” Cottage, and The Magnolia Cabin are pet friendly.  Dogs must be friendly and housebroken. There is a flat rate per pet of $50 with a two-dog limit. You are responsible for any damages; cleaning up any accidents your pet might have, and deposing of any waste your pet creates outside on the property, (including repairs or fumigation for fleas.) We ask that when you are not at the property, whenever possible take your pet with you. If your pet is of the barking kind, and you must leave it behind, please leave it indoors, preferably crated. Please do not leave your pet unattended outdoors. You may take your dog most places in town but a leash is required.


Smoking is Permitted Outside Only

If we find evidence or the odor of smoking inside any of our cabins/cottage you will be charged a $250 cleaning fee. You may smoke on the back decks or in the pavilion area. Please be courteous and smoke responsibly outside, keeping the cabin doors closed.


Lost Keys

Any keys that are lost/misplaced will be billed at a charge of $75 each.


Liability

The Arbor Cabins at Lake Lure is a privately owned and managed property and we reserve the right to refuse services to anyone, and will not be responsible for any accidents or injuries to guests, or for loss of monies, jewelry or guest personal property of any kind. We are not responsible for weather or road conditions, power outages, criminal activities, or any other activity that may be beyond our control. There will be no refunds, allowances, or rescheduling resulting from these conditions, except in the case of a mandatory evacuation, please see below.


Mandatory Evacuation

If the state or local authorities order a mandatory evacuation of an area that includes a cabin rented by one of our guests, the guest shall comply with the order. Upon compliance, the guest will be entitled to a refund of the pro-rated rent for each night that the guest is unable to occupy the cabin because of the evacuation, which will be paid within ten business day. 


Cancellation Policy

We are a small property, and every reservation counts!  Cancelling a reservation has direct and indirect costs for us, including credit card processing fees for both the initial payment and any refund, administrative costs, and lost business from other guests who might have booked the same cabin or cottage for the same period.

If you must cancel your stay with us, we will make every effort to re-book your cabin or cottage.  If we receive a new reservation for some or all of the nights of your planned stay, we will reduce or waive the cancellation fees accordingly.

If we are unable to re-book, you will be charged the following fees:

  • Cancellations thirty-one or more (31+) days before arrival: 10% of room rate, (not including taxes or pet fees), plus 100% of any prepaid extras.

  • Cancellations within thirty (30) days of arrival, or no-shows: 100% of room rate (not including taxes or pet fees), plus 100% of any prepaid extras.


Hot Tub Use & Care

Guests sometimes ask “Why do you have so many rules for your hot tubs?”

First and foremost, because hot tubs can pose a risk to health and safety if not used and cared for properly; second, because maintaining water quality and the equipment itself can be tricky, time-consuming and expensive when someone ignores our instructions.

We think outdoor hot tubs are one of the best amenities we offer.  Please enjoy yours and leave it in good condition for future guests by doing the following:  

  • Keep the water temperature between 102 and 104°F.  This keeps the water sanitized, ensures the tub will be ready for use by the next guests, and prevents any damage to the tub.  This is not a cooling tub!

  • Add water to the hot tub if the water level drops below the top row of jets. When temperatures are above freezing, you’ll have direct access to a hose for refilling. In colder weather when we cannot safely leave hoses connected/on, you can use the bucket provided in the bathroom cupboard.

  • Rinse yourself well in the shower before using the hot tub to remove all body oils, lotion, sunscreen, bug repellent, etc. which can affect the water chemistry.

  • Don't wear swimsuits or other clothing in the hot tub (contrary to some of the photos on our website—we don’t want to get in trouble for lewd images! :-) )

  • Don’t add any oils, bath salts, bubbles, etc. to the water. 

  • Don't smoke, eat, drink or use candles in the hot tub (again, contrary to some of our photos. Feel free to enjoy wine or any other beverage while seated on the deck outside the tub!)

  • If you ever notice three flashing dots on the temperature display, any strange noise or unusual behavior of the hot tub, please let us know ASAP.

  • Take care when removing and replacing the cover; it is more delicate than it appears!  Leave the cover on when the tub is not in use.

  • Enter and exit the hot tub slowly and cautiously, as the deck can get slippery.

  • Get in and out of the hot tub often to regulate body temperature.  Long exposure may result in nausea, dizziness and fainting, which are symptoms of lowered blood pressure.

  • Elderly persons and those suffering from heart disease, diabetes, high or low blood pressure and those on medication should not use hot tubs.  Sitting in a hot tub dilates blood vessels, raises body temperature, lowers blood pressure or raises blood pressure depending on the individual. All of these factors have significant effects on the disorders listed above.

  • Pregnant women are generally advised not to use hot tubs, as the exposure to hot water can deprive the fetus of an adequate blood supply and cause temperature regulation problems for both mother and fetus.  Pregnant women can use the hot tub if they have consulted their physicians and received approval or if they feel comfortable using it and getting in and out frequently to regulate their body temperature.

If within 48 hours of your departure we find that the water in your hot tub is cloudy or discolored, has an unusual odor or other evidence of misuse, we will charge a minimum $100 fee for the correction of damages.  In this case, we will provide you with photos and a written description of the problem(s).